Hotel QMS is a bespoke solution developed to efficiently manage the high cost of quality failure inherent in a hotel’s physical structure, operations and human resources.
It involves the identification of all activities and tasks needed to maintain a desired standard of service excellence throughout the hotel.
The challenge of opening and operating a hotel can be a daunting one, especially when one considers all the minute details that have to be checked and certified fit for service delivery.
More often than not, operational deadlines take priority over the task of ensuring that the finer details in the physical structure, processes and human resources are fit for the intended purpose.
The lack of professional knowledge on the part of owners and operators often leads to shortcomings that lead to guest dissatisfaction. It is important that hotel owners and operators are aware of all the possible shortcomings in their business in order to apply timely and more cost-effective remedies.
Our Hotel QMS will provide you with the following outcomes and benefits:
- comprehensive documentation of all identified gaps between the actual and the desired level of performance
- improved revenues through the delivery of higher quality standards;
- operational cost savings through timely advice on the right materials to use for the
- reduction in maintenance costs;
- increased guest satisfaction and a reduction in guest complaints.