The 2nd HR Directors and Managers Forum themed ‘Total Quality Service – An HR Perspective’ took place on March 21, 2018 at the Sheraton Hotel, Ikeja. Another successful conclusion to what promises to be a platform for developing human capital for our industry. And what better way to start than from the people who manage people? Participants at the forum came from Sheraton Hotel, Amber Residence, Deft Consult, Westwood Ikoyi, Ibis Ikeja, Millennium Apartments, Legend Lagos Hotel, Leola Hotel, The George Ikoyi and Radisson Blu, Ikeja. Some of the themes that emerged include performance, managing owners, training and re-training and re-training, servitude versus service, talent mapping and more. It seems that the campaign for human capital development in our industry has found a key ally in hotel HR professionals. We also heard the inspiring story of Peter Idoko, who is now the first Nigerian to become General Manager of an international hotel chain. The Legend Hotel Lagos Airport Curio Collection by Hilton. We look forward to having you with us at the 3rd edition of the forum in June.